Build & maintain Quality standard framework for Support team Monitors multi-channel Customer interactions(call, chat, emails, case comment) Develop Tech & procedural understanding of Product Offerings
- Salary : As per company rules and regulations
- Exprience : 6.0 To 8.0 Year
- Functional Area :
- Current Role : N/A
- Job shift : N/A
- Job type : N/A
- Current vacancy: 1
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Keyskills
Desire candidate profile
Ensure 24x7 availability for critical systems identify, troubleshoot and resolve performance issues. Be a hands-on leader of a team of NOC / support engineers responsible to identify, triage and escalate issues to L3 or engineering teams to ensure issues are resolved with in SLA
Job education :N/A
Company Profile
SmartlyHR.com
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SmartlyHR.com EPIP Zone Whitefield, Bengaluru, India - 560066
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